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Pioneering Air Cargo Trade through a Single Window Interface

Globalisation, digitization and a huge influx of e-commerce has resulted in a phenomenal increase of cargo traffic. Shorter duration of cargo cycle due to reduced delivery time is one of the key reasons why many cargo movers prefer Air Cargo despite its higher cost. The cargo industry is presently engulfed with multiple challenges owing to the inadequate operational infrastructure. Lack of cargo visibility, issues in striking balance between cost and operational efficiency, incomplete standardisation of operations and lack of connectivity with validating authorities like Customs are some generic challenges faced by the Cargo domain.

Our client, Mumbai’s Chhatrapati Shivaji International Airport, is India’s busiest airport and an international Cargo hub dealing with over 1.43 million metric tons of Cargo per annum, 2000+ agents, 200+ airlines and a document volume in excess of 6,000 daily.

Key Challenges Identified

MIAL was determined to streamline their procedures to achieve holistic and systematic control over their cargo operations. Owing to the insightful information provided by the authorities highlighting their pain points, and an in-depth study pertaining to MIAL’s circadian operations, following key challenges were identified:

  • Cargo visibility
  • Lack of an interactive platform
  • Duplicity and redundancy of work
  • Inadequate information for planning and security
  • Optimizing the existing infrastructure

GMAX: Empowering unregulated operators to transact digitally

GMAX is an airport cargo e-platform, which facilitates digital interactions among airport stakeholders viz. Importer / Exporters, Forwarders, Customs Brokers, Carriers, Customs, GHAs, Transporters and Municipal Corporation. It is a modern, scalable and competitive application that caters to the growing demands of the cargo operations at MIAL. It simplifies the processes at the airport through a single window of digital documentation which is a key requirement in WTO trade facilitation implementation.

GMAX proved to be a holistic solution for MIAL’s business and operational concerns bringing in the much necessary visibility, procedural integration and unison of stakeholders on a single platform to promote and support effective business.

Any industry change is initially resisted. However, we believe for technology to transform the way we work, certain new systems, processes and regulations have to be practiced. The community now understands the real-benefits that GMAX presents. The platform is bringing all the participants in the air cargo supply chain (Shipper to Consignee) under one roof enabling them to exchange information and documents electronically. The GMAX platform has put an end to the current manual processes, multiple data entries and improved transparency in the supply chain. The resultant efficiency is in turn providing tangible savings in both time and money.

– Manoj Singh, Senior Vice President & Head – Cargo at Mumbai International Airport Pvt Ltd – GVK

200+ Airlines

2000+ Agents

13 Statutory Bodies

500+ truckers